PTS works by engaging community members in ongoing one on one “case management” where a trusting relationship is built between the PTS worker and
the person. PTS appointments are flexibly planned but are usually weekly or bi-weekly meetings where progress can be updated and support given. A case plan is developed where we concentrate on 3 priorities that we will concentrate on over the next 3 month period. These priorities are forged through discussions between the PTS worker and the person.
One important and unique aspect of the PTS program is that workers can transport people to appointments and, if the person wishes, the PTS worker can come into appointments with the person to support them in getting the best treatment outcomes. The PTS worker acts as a translation service between the health professional and the person by explaining in clear language what the requirements of the treatment are as well as translate the needs of the person to the health professional. In this way better treatment matching is achieved and better health literacy is fostered. Additionally this allows PTS workers to better follow-up with the person post-appointment in order to facilitate treatment change if necessary as well as provide an advocate for the person if communication breakdown occurs with the health professional thereby increasing the success of treatment interventions.
Finally, as the person’s health and wellbeing stabilises, work will be conducted to ensure that the person remains in driver’s seat of their health and wellbeing, securing their position as the clearing house of all incoming support. As PTS care reduces, the person interacts more and more independently with healthcare services. The objective of this transition is to reach a position whereby support from the PTS is sought only on an as needed basis. In this way, the PTS program encourages and supports the independence and self-reliance of people who use drugs.