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CAHMA Services Peer Based Representation

The Connection

Treatment Support Service Case Management

COVID-19 Information and Links.


Information and Links of general interest.

This page is a place where various links and information will be posted which may be of interest and use to much of our community.

We will put up notices and information which other organisations have asked us to distribute, as well as information which we feel is likely to be of use.
Please contact CAHMA (62 533 643) if you have information which you feel should be posted here.

For any clients wishing to know about eligibility for the Medicare Benefits Schedule (Bulk Billing) for telephone consultations, there is a link to the relevant document
Here (as a pdf)

HERE (as a Word doc).

Interpretations of the requirements for satisfying this criteria will differ from doctor to doctor. If you have any issues with doctors seeking to charge you for your telehealth appointment then please call us and we will advocate for you.

Follow this link for Emergency Men's Shelter

call CAHMA if you require assistance accessing this service. 62 533 643

Domestic Violence Crisis Service
During these times of social isolation, the Domestic Violence Crisis Service (DVCS) continues to operate and support children, young people and adults who are impacted by family, domestic and intimate partner violence, including those who use violence.
To support our community during this time, DVCS have a variety of resources suitable for people from culturally and linguistically diverse backgrounds, including:

1. Ways to increase safety at home during Covid-19 on our website, which can be translated into a variety of different languages;

2. Frequently Asked Questions on our website, which can be translated into a variety of different languages;

3. We have a number of bi-lingual and multi-lingual staff and access to translators;

4. Social media tiles (in English) pitched at people who are new to Australia and can read and understand English;

5. Social media tiles translated into the following languages:
   a. Arabic
   b. Hindi
   c. Punjabi
   d. Dinka
   e. Filipino
   f. Vietnamese
   g. Cantonese
   h. Mandarin
   i. Spanish

Clients are welcome to contact DVCS via our 24/7 crisis line on 62 800 900, via email to crisis@dvcs.org.au ,or our confidential contact form or via our online chat. Clients who contact us do not have to give us their name.
If you would like to receive a copy of some or all of our social media tiles for sharing within your networks, please contact us at community@dvcs.org.au, advising which languages you wish to obtain.

ATOD Services Directory: COVID update

The Alcohol, Tobacco and Other Drug (ATOD) Directory is a pdf document outlining the ATOD services in canberra and how to access them.

Link: ATOD-Directory.pdf

Salvation Army Financial Counselling

We’re still open for business – it’s just a little different. We’ve transitioned to working from home and providing our financial counselling service via phone & video link ups.

Like yourselves, we’re feeling the uncertainty of these times. Fortunately, we’re still able to provide our holistic service to people in financial difficulty or changed circumstances (mortgages, credit cards, personal loans, electricity & more).
There may be ongoing stress for the person or as a direct result from COVID_19. Our lines are open and ready with up to date information on financial hardship and what’s available for you.

Each year thousands of people benefit from connecting with us and tell us:

“I can now sleep at night”
“I wished I’d known sooner”
“Best call I’ve ever made”

Please contact us via one of the details below. Our service is free & independent.

Felicia Melillo on 0419 562 083 or email: felicia.melillo@salvationarmy.org.au
Kathryn Swinton on 0435 963 472 or email: kathryn.swinton@salvationarmy.org.au

Mental Health Service Update in relation to COVID-19

The Mental Health, Justice Health and Alcohol and Drug Services (MHJHADS) has started to release information regarding their COVID response plan.

The plan is to maintain service delivery by prioritising services.

Priority 1 – All Mental Health Inpatient Units, consultation liaison teams supporting the Canberra Hospital Emergency Department, the Wards at Canberra Hospital and University of Canberra Hospital and the Access Triage Service.

Priority 2 – Services will continue as long as possible and may be scaled down dependent on staffing. These services include PACER and all assertive outreach services including HAART.

Priority 3 – All other services including our community based services.

Whilst every effort will be made to ensure continuity of service, group programs will be put on hold due to physical distancing requirements and non-face to face options will be explored for consultation-based services including tele and video conferencing. Some face to face services, such as injection clinics, will be consolidated and offered from Phillip and Belconnen Health Centres. This will mean that some consumers need to attend a different Health Centre.

Canberra Health Service is limiting access to all health sites and they will operate as per afterhours entry with hand washing protocols in place. Visitor limitations are also in place permitting one visitor on site per patient per day.

Leave procedure for patients are under review and changes will include no further on campus leave (short term) and overnight leave limited to patients where it is seen as an essential component of transition home.

MHJHADS has stated they will write to all current consumers to inform them of these plans and will do so every time there needs to be a service change. While this is the current plan it is appreciated that this may change.

Please keep checking the Carers ACT website as we keep you informed of changes as they occur. Please contact us on (02) 6296 9900 if you need support at this time.

We've put together a list of services which our clients may need to access. It shows opening times, etc. and indicates which services will be remaining open and how they will operate.

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Some harm reduction advice for people who use drugs, regarding the COVID-19 pandemic...


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